Refund and Returns Policy
Return Policy
If your item arrived damaged or you suspect that it may be defective, please return the item. Contact COOL SMOKE at gsufrin@gmail.com immediately and we will be happy to personally assist you.
We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*
How to submit a return request:
Send your request to gsufrin@gmail.com
Please provide the name of purchaser, date the item was purchased and the description of the item. you’d like to return. Please note, only orders placed within the last 30 days will be eligible to be returned.
Select the item(s) you would like to return. If you purchased more than one of the exact same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will actually be returning. Once confirmed you will be provided with a return authorization number. Please include that number with your shipment.
Review the details of your return for accuracy and submit your return request. Ship the item back to Cool Smoke LLC at 667 Kaumakani St. Honolulu, HI 96825. Your credit card payment will be refunded minus the cost of return shipping. Pack up your items in the packaging materials and box they came in, properly address the shipping package to the box, and drop it off at your nearest post office. Credit card refunds can be arranged once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.
NOTE: If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at gsufrin@gmail.com for questions related to refunds and returns.